Welcome to our FAQ page. If you cannot find the answer you are looking for, feel free to get in touch through our Contact page. We are always happy to help.
Orders & Shipping
How do I order?
Products are released in seasonal, limited drops only. For updates, subscribe to our newsletter or follow us on social media.
Where do you ship?
We currently only sell and ship to UK locations.
How long does delivery take?
Orders are usually dispatched within 1–3 working days.
Estimated delivery times:
- UK: 2–5 working days
Delivery times may vary during busy seasonal periods.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email with tracking information.
Do you offer free shipping?
Yes, all orders include free postage to UK addresses only.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original condition and packaging.
How do I start a return?
Please contact us through our Contact page with your order number and reason for return. We will guide you through the next steps.
Do you offer exchanges?
If you would like a different size, colour, or product, contact us and we will do our best to help.
Products & Materials
Are your products suitable for all weather?
Our products are designed to bring warmth and comfort to camping trips. Please check individual product descriptions before purchase for features.
How do I care for my camping gear?
To help your gear last longer:
• Store items clean and dry
• Avoid long-term damp storage
• Follow product-specific care instructions
• Air out fabrics after trips
Care instructions can also be found on each product page.
Are your materials sustainable?
We are committed to choosing, where possible, sustainable materials and packaging. We continue to improve our packaging and sourcing as the brand grows.
Payments & Security
What payment methods do you accept?
We accept major debit and credit cards, along with selected secure payment providers available at checkout.
Is my payment information secure?
All payments are securely processed through Stripe’s encrypted payment system.
Contact & Support
How can I contact you?
You can reach us anytime through our Contact page. We aim to respond within 1–2 working days.
Do you work with creators or photographers?
We love collaborating with people who share our passion for cosy outdoor living. Feel free to get in touch with examples of your work.
Still Need Help?
If your question is not answered here, please visit our Contact page and we will be happy to help.